Returns & FAQ

The majority of SireneChains products are made-to-measure and order. 

All pieces are designed, handmade and shipped by me. Due to the nature of the designs, shipping and existing queue, please take into consideration that receiving your made to measure product may take up to 1-3 months, depending on the previously mentioned factors. Updates on the queue and orders are available by e-mailing me at info@sirenechains.com. Please don't hesitate to contact me for updates concerning your purchase. You will recieve a tracking code and a link to the tracking of your parcel, when the purchase is ready to be shipped to you.

When the queue is over 3 months, I will shut down the possibility for custom commissions momentarily so I can get existing orders done and shorten the queue. I will open custom commissions once again, when the queue is shortened.

Please be sure to provide the most accurate measurements and don't hesitate to ask for my help if you need it. I'm here to help you. Since everything is handmade, there are some differences in every design. The overall design is the same, but placement of beads vary. Every piece is a one of a kind creation. I do not accept rush orders, since that would affect the current commissions getting done.

Sirenechains is not responsible for allergic reactions. If you have allergies or hypersensitivity towards any materials used in the products, please take that into consideration before ordering.

I use UPS (United Parcel Service) shipping services for international orders and Posti for orders in Finland. Every shipping has a tracking. If you would like to use another shipping service, please contact me and we will make changes according to that. The price of shipping depends on the destination country. Shipping in Finland is 6,90 euros, within EU 20 euros and outside EU 25euros. Shipping in EU takes about 3-14 days and shipping internationally takes about 5-14 days to arrive. It is very important that you provide me complete shipping information:

First and Last name

Address

City and region number

Country

Phone number

Email address

It is very important to know that once the item has been shipped by me and the tracking number has been sent to your email, the customer is responsible to keep track of the package. Any destroyed packages by the shipping service to no delivery or no response of the receiver will not be refunded.

Due to the products being made-to-measure and order, I do not accept returns. I accept returns only for the products that are not made-to-measure, for example samples pieces that are not made-to-measure. Please take this into consideration when placing your order. If however there is a deficiency in the received product, please contact me via email info@sirenechains.com so we can resolve the issue. Since everything is handmade, there are some differences in every design. The overall design is the same, but placement of beads vary. Every piece is a one of a kind creation. Every piece is checked thoroughly multiple times before shipping.

Please be sure to provide the most accurate measurements before placing your order. If there is a mistake or change in the measurements provided, please contact me as soon as possible through email info@sirenechains.com and I will update them.

Products that are not made-to-measure or custom order have a 14 day return time. The products have to be in their original packing and unused. Shipping must be paid by the customer and the product will be refunded once it has arrived back to me and it is checked to be intact and unused.

- Store the product in a hanger or a dim place in an even surface away from direct sunlight, since long exposure to sunlight may alter the color of the product.

- Products made from glass beads that are not colorcoated and stainless steel chains are water-resistant, however it's not recommended to expose products to water for long periods of time since the color may change. Metal alloy chains get tarnished with time and may react with the surface it is on. If there is metal alloy chains used in the product, that is stated in the description. If the product is exposed to water, dry the product carefully afterwards with dry cloth or paper towel.

- Clean the products by wiping it with dry or slightly wet cloth or paper towel. Don't use any strong chemicals. Be sure that the product is dry after cleaning.

- It's recommended to clean the products by wiping after every use, to get rid of any exposure to chemicals or sweat. Individual pH levels of a person's sweat vary and it may affect the color of the product over time.

- Avoid any exposure to oils.